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Annelies Van Der Veen

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Stand Alone

Release and Control for Service Management, Based on ITIL
Capacity Management - A Practitioner Guide
Foundations van ITIL® V3
IT Service Management basato su ITIL® V3
Fundamentos de ITIL® V3
Continual Service Improvement basierend auf ITIL® V3 – Eine Management Guide
Service Design op basis van ITIL® V3 – Een Management Guide
Service Strategy op basis van ITIL® V3 – Een Management Guide
Continual Service Improvement op basis van ITIL® V3 – Een Management Guide
Service Operation op basis van ITIL® V3 - Een Management Guide
Service Operation basierend auf ITIL® V3 – Eine Management Guide
Continual Service Improvement based on ITIL V3 Management Guides
IT Service Management basato su ITIL® V3
Les Fondamentaux d’ ITIL® V3
Foundations of IT Service Management Based on ITIL® V3

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