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Jan Van Bon

Stand Alone

The Guide to It Service Management 2002
Service transition based on ITIL V3
Itil A Pocketguide
Service Design Based on ITIL V3 Best Practice Van Haren Publishing
Service Strategy Based On Itil V3 A Management Guide
Global Standards and Publications Edition 2023 - 2024
IT Service Management: An Introduction
De USM-methode een introductie in Universeel Service Management : het standaard managementsysteem voor enterprise service management
ItIl V3 Temeli Bt Hizmet Yönetimi (cep Boy)
ITIL® 4 – Pocket Guide
It Service Management: An Introduction Based on Itil (Japanese Version)
ITIL® 2011 Editie - Pocketguide
ISO/IEC 20000 - An Introduction
ITIL® 2011 Edition - Das Taschenbuch
ITIL® 4 – A Pocket Guide

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