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Peter te Boekhorst

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Measuring Quality
Medición de la Calidad Directrices Internacionales para la Medición Del Rendimiento en Las Bibliotecas Universitarias
Measuring Quality Performance Measurement in Libraries
Measuring Quality : Performance Measurement in Libraries2nd revised Edition
Leistungsmessung in wissenschaftlichen Bibliotheken
Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries (Ifla Publications, 76)