Author Description

From Prof. Spencer Benson, Centre for Teaching and Learning Enhancement, University of Macau: "Service, according to Po Chung, is 'any activity that involves the energy and relationship created by two or more people in order to get something done.' With the demand to educate greater numbers of students, there has been a tendency towards a manufacturing model of education. Students go through an educational factory that's been maximized for productivity and quality assurance, but miss out on addressing what they bring to themselves and others. The 12 DIMENSIONS OF A SERVICE LEADER helps anyone looking to succeed in the 'Service Age.' There much for faculty and students to be learned from this book and by going through the reflective exercises."