Author Description

Use these ten secrets from the quality experts to improve your healthcare organization and succeed in your next quality project! Ten secrets, six experts, and over 50 years of combined healthcare quality improvement experience means zero problems for you and your team. If 99.9% correct were ok in high-stakes fields, it would be fine if a plane crash happened just about every day at a busy airport like Boston's Logan, Philadelphia International, or Tampa International Airport. After all, people would say, 99.9% is good enough, right? In fact, 99.9% error-free is not ok in Healthcare. And in Ten Secrets, national quality experts including Malcom Baldrige Award reviewers, Lean Six Sigma Master Black Belts, and practicing healthcare providers share key, high-level information to help get you and your team beyond routine levels of performance...because the patients are worth it. Recent Reviews of Ten Secrets: A Healthcare Quality Improvement Handbook "Wow. Ten Secrets really clued our team in about issues we'd never considered in healthcare quality." --Michelle Silverman, CMO "This is a small book, but a mighty one. Each of the Ten Secrets really made us reconsider what we are doing and it did so for the better." --Steven Gillespie, Chief of Surgery "I've been working in healthcare process improvement for five years, and Ten Secrets picks up on many of the issues I've seen and offers great advice about how to be successful in improving healthcare." --Matthew Hinsman, Director of Operational Excellence "Secret Five hits the nail on the head. I wish I'd read that one four years ago." --Linda Hinder, Director of Respiratory Therapy "Ten Secrets is the title, but it really hits on many more important concepts than just ten. This little book delivers much more valuable info than simply ten tools and tips."--Robert Houseman, Director of Nursing Quality ˃˃˃ Learn from the pros What do two Malcolm Ba