Super Service Seven Keys to Delivering Great Customer Service : Even when You Don't Feel Like it : Even when They Don't Deserve it
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Author Description
In this concise, motivational book, Jeff and Valerie Gee share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. 20 illustrations.
Page Count:
147
Publication Date:
1999-01-01
ISBN-10:
0070248176
ISBN-13:
9780070248175
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