The Customer Service Training Tool Kit 60 Activities for Delivering Super Service to Customers
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Author Description
Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.
Page Count:
365
Publication Date:
2000-01-01
ISBN-10:
007024815X
ISBN-13:
9780070248151
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