Author Description

"From motivating employees to delivering effective apologies to the public, It-Factor Leadership walks you through 13 essential leadership domains, helps you understand them, and put them into practice. Claudia and Ruben Fernandez take scientific research that's been done on leadership, translate it into easy to understand English, and tuck the references in the back of the book. They start with fundamental leadership skills, like understanding both yourself and others, and build up to more complicated applications like mending relationships and leading organizational change" -- from Amazon.com