Author Description

Whether you are trying to lead, negotiate, persuade, or just get along with people, you need to know what they want, and what are their interests. Making the Puzzle Pieces Fit: How to Identify Interests and Resolve Conflict is a seamlessly integrated enhanced learning package for students in management, negotiation, and conflict management. Combining both 150 pages of instruction with 2 hours of video and audio segments helps the student identify the interests of people. While other books in this discipline state that it is important to understand what people want, they give few details on how to do this. Making the Puzzle Pieces Fit trains the reader to identify those interests. Details psychological barriers to identify the core concerns of others. Explains how to phrase questions to identify those core concerns. Teaches how to listen and discern what people really want, even when it is not what they say they want. Provides techniques to enable the reader to establish rapport and constructively engage people that are extremely emotional or physically stressed. This Enhanced Learning Package designed for students and laypeople seamlessly integrates video and audio clips within the pages of the book. There is no switching back and forth between different files, so it is a seamless and enjoyable learning experience for the reader. The content, based on real-life cases of disputes between personal friends, family members, and business associates, helps train the user's eyes and ears to recognize subtle but important information often overlooked in conversations. Suitable for undergraduates and graduate students in general management, negotiations, and conflict management, as well as people in the field that would like a self-training product.