"Total Quality: Management, Organization, and Strategy, 2e is organized according to traditional management topics, helping students to see the parallels between Quality Management and management theories in areas such as organizational design and leadership. Additional key features include: concise, direct, and current examples and cases are included in every chapter, providing the basis for productive classroom discussion. More than 25 new boxed examples demonstrate how real companies use total quality techniques discussed throughout the text."--Jacket.