Author Description

Product Description This Info-line presents a model for linking training to the bottom-line business value of an organization. The model - called Training Results Measurement - aligns training with the business results and bridges the gap between the on-the-job applications and business results. About the Author Dean Spitzer is a senior consultant with IBM Mindspan Services. Spitzer developed Training Results Measurement to help IBM clients achieve greater results from training. Spitzer is the author of 150 articles and several books. Malcolm Conway is a consultant with IBM Mindspan Services. He has more than 25 years' experience assisting clients with the measurement and evaluation of individual, team, and organizational performance. He has authored three previous Info-lines on data collection, customer satisfaction, and trainer evaluation.