Author Description

Covers a variety of tools & techniques that practitioners of CPI may find useful. Chapters: CPI flowchart; the def. of a process & the concept of CPI; how to define a process & choosing high priority processes; team roles & team charter; team bldg. -- team characteristics & team guidelines; the work plan; analyzing the current process -- criteria & process mapping, & as-is process map; data selection, data collection techniques, & sampling; planning interviews & developing questions; improving the process -- problem solving models & techniques; idea generation -- brainstorming & consensus; writing the report; close-out conf.; oral presentations; & follow-up & measure. of process outputs.