Author Description

Supply Chain Management is a comprehensive textbook that covers all the issues of supply chain from strategic, tactical to managerial perspective. The book has adopted a user-friendly and practical approach by illustrating the concepts with the help of exhibits, flowcharts, diagrams and case studies.The book begins by introducing supply chain management, its evolution and planning framework. It also discusses the dynamics of the subject by including Order Management and important concepts like the push and pull theories and the bullwhip effect in supply chain management. It also covers various SCM software such as ERP, SAP, SSA etc. and a description about their modules. Customer Relationship Management and its linkage with Supply chain management have been well expounded. Best practices in SCM elucidate all world class best practices like milk round system, hub and spoke, cross-docking, drop-shipping and Radio Frequency Identification (RFID). A complete chapter is also devoted to Procurement and Outsourcing that includes topics like vendor rating and development, e-procurement and purchasing.This textbook has been designed to cater to the needs of degree/diploma students of business for making logistics and supply chain more effective in their organization.