Author Description

The purpose of this study is to assist those who wish to learn more about single-window service at all three levels of government. The introduction provides a definition of single-window service delivery and discusses its purposes, variations in its structure across Canada, and common challenges and useful lessons arising from the case studies that form the rest of the report. These case studies of single-window service initiatives include information on the background & characteristics of the initiative, issues encountered, success factors and pitfalls, evaluation & accountability, and future steps. Contact names, addresses, and phone numbers are included for those wanting further information.