Author Description

No property can be profitable without clean rooms and efficient housekeeping operations. Users will learn what it takes to manage this important department. This online component provides a thorough overview, from the big picture of hiring and retaining a quality staff, planning, and organizing; to the technical details for cleaning each area of the hotel. This video-driven online component presents additional, interactive material to reinforce the book s content. It includes video clips from AHLEI s training resources, short quizzes, definitions, links to relevant websites, interactive exercises, and industry news. This online component gives six-month access for student users and is for use with the text Managing Housekeeping Operations 3/e by Aleta A. Nitschke. "