Author Description

This second edition of Supervision: Concepts, Skills, and Assessment discusses the skills that supervisors need and provides examples of supervisors at work in a variety of business and professional situations. The book addresses the supervisor's critical role in interfacing with both operating employees and upper management. Describes the management process as seen through the supervisor's eyes, the role of the supervisor in leading subordinates, how supervisors can build effective relationships with key people, and how they can plan their time and their careers.