Author Description

Authors Freed and Klugman take the discussion of quality principles and practices in higher education beyond theory by providing practical examples of what happens when these principles are applied on college campuses. This information is based on the authors' in-depth study of 10 quality-oriented colleges and universities across the country. This work will enable university presidents, deans, vice-presidents, and quality coordinators to gain a deeper understanding of quality principles and also to acquire new insight into the successes and frustrations other administrators experienced at many institutions as they worked to continuously improve processes and systems.