Author Description

Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system that gives busy sales professionals the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. Features: * Helps sales professionals and managers quickly gain productivity using Microsoft Dynamics CRM 4.0 * The easy-to-use format of the book provides step-by-step instructions to complete specific tasks (one task per page) making it a quick, handy reference for busy professionals * Provides an easy-to-use reference tool, providing corporate sales representatives or sales managers About The Author: Edward Kachinske Timothy Kachinske Table Of Contents: Getting Started 1. Working with Leads 2. Working with Accounts 3. Working with Contracts 4. Finding Your Data 5. Using Microsoft Dynamics CRM within Outlook 6. Managing Opportunities 7. Scheduling Activities within Microsoft Dynamics CRM 8. Managing Campaigns 9. Marketing Lists 10. Mail Merge 11. Sending E-mail 12. Managing Contracts 13. Managing Cases 14. Using the Knowledge Base 15. Service Scheduling 16. Import and Export 17. Running Reports 18. Using Workflow 19. Setting CRM Options 20. Defining Entities and Fields 21. Managing Us