Author Description

This book is a hands-on guide to planning and consultation, with an emphasis on tools, tales, templates, speed, sources, and systems. First Things Fast is the quick start you need to surmount resistance to investigating performance. You'll get job aids, design templates, and implementation examples that direct you through the basics of performance analysis. A frequently updated, internet-based coaching and information system will complement and supplement the book (www.jbp.com/rossett.html).