Author Description

- Deals with quality and its application in hospitals in a very comprehensive manner. It includes the evolution of concept of quality in health care, various approaches to quality improvement and the systems of certification/accreditation. It has applied the basic "structure, process and outcome" approach to each and every department/service in a hospital in a manner that is simple, practical and easy to understand. Well written chapters on various programs for quality improvement as well as the important issues such as Patients' Rights, Patients' Safety, and Statutory Compliance in hospitals.