Author Description

Observing The Problem -- Measuring The Problem -- The Problem Is Everywhere -- What We Hear That Physicians Don't -- High Versus Low Performers -- Better Teaching, Better Doctors -- Is Lasting Change Possible? -- What We Can't Measure That Matters -- Bringing Context Back Into Care Saul J. Weiner And Alan Schwartz Includes Bibliographical References And Index Electronic Reproduction. Oxford Available Via World Wide Web.