The ASE certification P2 Study guide and practice test covers: Extensive Parts Store Operations, Customer Relations and Sales Skills, Vehicle Identification, Cataloging Skills, Inventory Management and Merchandising information. Included in this edition of P2 Study guide for Automobile Parts Specialist are details on General Operations; Customer Relations And Sales Skills; Vehicle Systems; Vehicle Identification; Cataloging Skills; Inventory Management; and Merchandising. Automobile Parts Specialist Study Guide contains dozens of useful illustrations. As a testament to the confidence we have in the quality of our study guides, we offer a money-back guarantee. If you don’t pass your ASE test within 90 days after purchasing one of our corresponding study guides, send us a copy of your test results and book receipt, and we’ll refund the entire cost of the study guide – less shipping & handling. This book are paperback with saddle stitch binding. Please make sure to review our (Motor Age Training) shipping terms before ordering: Orders placed before 2:30 pm Monday through Thursday are mailed within 48 hours Orders placed after 2:30 pm Monday through Thursday will be processed the next business day Orders placed after 2:30 pm on Thursday will be shipped on Monday Orders placed on Saturday or Sunday will be shipped Tuesday Please add one business day to shipping estimates for holidays Please exclude Saturday and Sunday for express mail delivery For additional questions in regards to shipping please reach out to the seller.