--> Measuring productivity is often considered a difficult task for industries in the services sectors. This book offers a solution in the form of the 8M approach — Management, Manpower, Method, Money, Market, Make, Material and Message. This 8M framework is used to analyze the many facets of productivity and make pertinent solutions and suggestions to lift productivity in enterprises, especially those in the retail and food services sectors. This book consists of 10 chapters. Each chapter is an in-depth study of a specific measure, be it a technological system, a manpower strategy or a marketing program to improve the performance and productivity of small and medium enterprises (SMEs) in the retail and food services sectors in Singapore. Technology-driven solutions are the highlight of this book. Every study presented involves field work in terms of surveys, interviews or focus group discussions with stakeholders. The findings of the studies lead to policy recommendations and suggestions for improving the productivity performance of SMEs in the retail and food services sectors. --> Contents: About the Author Acknowledgements Foreword Preface Introduction The Use of Lean Management Principle and Practices for Productivity Improvement in the Retail and Food Services Sectors of Singapore Use of Self-service Technology in Supermarkets: Case Study of a Supermarket and Consumer Responses Seeking Productivity Improvement with Self Service Technology (SST) in the F&B Sector: Case Study of Six Restaurants and a Consumer Survey Integrating the Supply Chain with RFID: A Study on Boosting Productivity in the Retail and F&B Sectors The Role of Shared Services in Improving Productivity in the Food Services Sector 3D Printing as a Means of Improving Productivity M-commerce as a Strategy to Increase Pr