Author Description

Conducting the People's Business is an essential tool, whether you are a seasoned practicing public administrator or newcomer to a career in public service. Studying the best practices in managing public sector and nonprofit organizations begins with a thorough knowledge of the more than 165 administrative, management, and policy concepts featured in this book: Collaborative governance, grassroots democracy, individual privacy, Kaizen process, co-creation, co-production, sustainability, transparency, accountability, stewardship of resources (people to finances), empathy, community relations, civic engagement, civic enhancement, legitimacy and trust, fairness, citizen and employee participation, human rights and dignity, citizen social networks, valuing differences, ethical choices, and individual and community empowerment. Many cases are geared toward the use of group-centered discussion and interactive Web learning. Cases are written to enable theory to be linked with practical application for all levels of learning -- undergraduate, graduate, and professional training. --Rear cover