Author Description

This book delves into a diverse array of topics, from optimizing trucking haulage to analyzing the impact of service quality on customer satisfaction, spanning air cargo, e-commerce, shipping, and more. This book navigates through a series of meticulously researched chapters, uncovering the intricate web of factors that shape the logistics industry in the modern era. This book serves as an indispensable resource for logistics professionals, academics, and students. It is not just a glimpse into the industry's present and future; it is a roadmap for companies seeking to thrive in the ever-changing logistics landscape by prioritizing customer satisfaction and efficiency.