Author Description

Practical Case Studies in Digitalising Operations give a practical overview with live examples in step-by-step methodology as to how to digitalise the operations. Digitising operations has become a critical lever of the business operations model and it will help companies to build value and provide compelling customer experience at lower costs. An operating model that will provide a unique new way to run an organization. It combines digital technologies and operations capabilities in an integrated, well-thought-out and sequenced way to achieve step-change improvements in revenue, customer experience, and cost. The following key topics are covered through practical examples -How to assess the digital operations maturity of the organization -How to determine the current and future digital, automation and autonomous, and Smart levels of operations. -How to identify operations for digitalising. -What Industry 4.0 technologies can be applied in organizations in Africa for improving operations? -Practical examples from Governmental and non-governmental organizations. Key feature -No technical jargon and can be read by anyone -Practical examples that will guide you to understand technical concepts such as autonomous & automation, and smart operations. -Examples are chosen from organizations in Africa. -No prior experience or technical knowledge is required to understand this book. This book has a practical approach to digitalising operations. It is intended to give readers a practical perspective as to how to digitalise the operations through real-life examples. From the second chapter onwards, the book is devoted to taking readers on the journey of digitalising operations in a step-by-step lucid manner. It is aimed at students of operations management, industrial engineering at leading universities, first-time managers, operational managers, supervisors, and top leaders who need a holistic understa