Author Description

Mastering People Skills is a quick reference guide designed to provide team leaders and project managers with reminders and suggestions that will help them maintain a strong and positive relationship with the people they work with. The book is intended to reinforce the managerial and leadership skills successful people rely on to create and sustain high performing organizations. Mastering People Skills emphasizes the power of strong communication, the need to empathize with others, the importance of managing conflict, and provides practical techniques for dealing with difficult people. It is arranged and written with a focus on the practicing project manager and is also a useful reference for anyone leading and managing people. There is very little that can be accomplished without interaction with others. The most effective managers know the importance of fine tuning their people skills and this book is a great "tune-up" for every manager.