Author Description

Successful interaction with people lies at the core of successful training. If a trainer doesn't (or can't) communicate well, or fails to observe and understand fully the actions of colleagues, training will be ineffective. This lively book from one of the UK's leading experts on training offers a vital guide to developing and honing 'people skills' in training and staff development. Using People Skills in Training and Development gives guidance on analysing human behaviour and improving communication skills, the book also includes techniques for developing specific skills to match key areas for training-interviewing, inter-relating, team operation, coaching, mentoring, dealing with difficult staff, and so on. Practical in approach, yet firmly based on sound theoretical principles, the book offers easy to apply, step-by-step techniques that will help anyone ensure that their training messages are getting through loud and clear. Using People Skills in Training and Development will be of interest to trainers in the broadest sense- including teachers, lecturers and managers responsible for training.