Contents: Introduction, Importance of Public Administration, Meaning and Scope of Public Administration, 4. Nature and Role of Public Administration, Problems of Administration, Personnel and Personnel Administration, Promotion and Performance Appraisal, Education and Training, Public Services, Government of India s Measures for Administrative Reforms, Suggestions for Administrative Reforms, The Second Generation Reforms: A New Approach, Mobility Between Government and Other Sectors, Need for Contractual Employment, Training and Development, Performance Appraisal, Establishing on Efficiency Programme, Re-defining Functional Goals, Contracting out of Services and Privatisation, Restructuring the Government, Work Methods and Work Environment.