Author Description

Organizations of all sizes invest significant amounts of time, money, and energy in improving their processes with hopes of becoming more profitable. All too often, the things that can have the most immediate impact on profitability are entirely written off because they're considered to be intangible. What are those things? Those are the skills needed to build an organizational culture that produces world-class results and makes the best people in your respective industry beg to be part of your team! Those skills tie back to a word that's frequently misused: leadership... Join me through the pages of this book and we'll take a detailed look at how much profitability is being killed and work through specific steps for capturing that lost profitability in your organization! Capturing YOUR Lost Profitability: Develop a clear understanding of how much profit is lost and how you can effectively get it back in each of these ten critical areas of your business: Organizational Culture Communication Voluntary Turnover Employee Retention Employee Engagement Exceeding Expectations Accountability Promotions Training & Development Responsiveness