Author Description

It is a new world for IT Operations. Hybrid IT, DevOps, Shadow IT, the volume of data generated, end user experience sensitivity, and budget reductions keep IT Operations teams under pressure to deliver. With 92 percent of respondents already using multiple clouds and 64 percent having applications with parts in multiple clouds, public or private, finding and fixing problems is harder than ever. Metric, event, log, and topology/dependency data are massive, more than any human can consume. IoT data is being added to the mix—a single twin engine jetliner produces 40TB of data per hour. Gone are the days when Operations had weeks to provide a new server. With DevOps, the expectation is now hours or even minutes. With cloud applications such as CRM, file sharing, and project management, users can go around IT by just pulling out their credit card. Beyond Shadow IT, if IT doesn't perform well, it can all be outsourced, mostly to cloud vendors who will provide the service within days or hours of finalizing the purchase. Consumers now have more choices than ever with the web. If service is slow, they can simply go to a different site. The end users' experience is critical to be competitive and stay in business. With IT Operations budget reductions yet ever increasing business demand, operations teams have to do more with less—but how? This book will answer these questions and others, giving you guidance for modern IT Operations Management. Next Generation IT Operations is part of the THiNKaha series, whose slim and handy books contain 140 well-thought-out AHA messages. Increase your online influence by picking up AHAthat, and easily share quotes from this book on Twitter, Facebook, LinkedIn, and Google+ via this link: http://aha.pub/HybridITOps