Author Description

By taking the time to think about our conflicts from different perspectives we can begin to get a better understanding of what is going on in order to more effectively work through the issue(s). How we think about conflict and what we bring to the table can determine the outcome of our interactions. By working through the exercises and reflecting upon the information discovered, you will improve your ability to resolve conflicts, increase your personal effectiveness and become a better leader. Every day we are confronted with conflict from disagreements at work, to managing staff; providing customer service to resolving disputes with family members. Based on the concepts presented in the book, Courageous Conflict: Leading with Integrity and Authenticity, this workbook is filled with activities to help you improve your ability to resolve problems. The Courageous Conflict Workbook includes coaching questions, exercises, and reflections to help you become more proficient in working with conflict when it arises. This workbook is designed to: -Put the concepts illustrated in Courageous Conflict: Leading with Integrity and Authenticity into practical application by working with the material as it applies to you and your life; -Help you further develop your ability to interact effectively with others; -Sharpen existing skills or develop new ones; and -Serve as a journal for you to reflect on the conflicts in your life.