Author Description

The handbook has been developed to assist team leaders at all levels who are involved in process improvement efforts. Together with the Basic Tools for Process Improvement provides the practical information you need to initiate and successfully carry out process improvement activities. The approach and tools described in the handbook follow a BasicProcess improvement Model. Before diving into the step-by-step discussion, let's first clarify some terms, look at the benefits of process improvement, and think about the best way to get started.