Author Description

Progressive training programmes not only equip managers with basic skills and competencies, but deploy innovative, wide-ranging learning strategies to ensure continuous development. Specifically designed as flexible support material, "Training Extras" provides a simple framework to structure learning. This comprehensive series covers all the crucial skill areas for the first-time manager or supervisor, providing: the key issues in an easy-to-read style; diagrams, models and charts for clarity and quick reference; helpful starting points to build confidence and encourage "hands-on" practice; practical advice and tips based on real-life management issues and examples. This series equips all those responsible for training with a set of useful tools designed to provide maximum flexibility, yet to be fully compatible with other learning resources. The booklets offer reference updates for busy practitioners, as well as study material up to NVQ Level 4, and should become core components on self-development and open-learning programmes. For trainees on formal training courses, the series should function equally effectively as pre-course background reading, as course notes or post-course follow-up material for continuing development. This title gives practical help to maximize individual and team skills to achieve personal, departmental and, above all, organizational goals. It provides practical insights on: becoming a better leader and co-ordinating winning teams; identifying, setting and communicating achievable targets; empowering others through simple job improvement techniques; encouraging self-development, defining training needs and providing helpful assessment; and ensuring pay and workplace conditions make a positive contribution to satisfaction and commitment. The book should of interest to: trainers, whether in training departments of large organizations, in training companies and consultancies or operating as freelance trainers; and all managers and supervisors w