Author Description

Pearson+ gives you access to much more than your eTextbook. Most titles also include audiobooks, study notes, flashcards and more to help you thrive in the classroom. For courses in hotel management and operations. Preparing future hotel GMs for modern challenges Hotel Operations Management equips students for the many roles of a hotel general manager, from supervising operating departments and serving guests to meeting the hotel’s financial goals. Students explore each department of a full-service hotel, from the front office and housekeeping to food and beverage. The 4th Edition is fully updated to reflect monumental changes in the hotel industry since the last edition, such as the impact of the rapidly growing short-term rental market (e.g., Airbnb) and the lingering effects of the COVID-19 pandemic on guest expectations. A new chapter addresses key considerations for hotel ownership.