Author Description

Distinct from many traditional business improvement texts, this book is the first to fully integrate innovation, quality, and knowledge management. Taking a broad scope, using international case studies from a range of settings, both private/public enterprises and closely relating the key components of business improvement rather than viewing them as an eclectic mix, the authors outline both the pros and cons of the subject as well as providing a wealth of pedagogical features. These include appendices of practical measurement tools and an extensive website offering support to lecturers through lecture plans and additional course materials and cases. Discussing the subject at a suitable level, it explores the key current and emergent strands of business improvement, including: quality management (quality and business excellence management) innovation management (creativity and innovation management) knowledge management (knowledge and process management). Enabling readers to make more informed choices in shaping business improvement efforts to meet their needs, this text is an invaluable resource for all students of innovation management, business improvement, and quality.