Author Description

Do you make a good impression when you answer the phone? Do you sell your company and create Moments of Magic for your customers, or do you hurry callers off the line because you are so busy? Most businesses receive more phone calls than any other form of contact, so an effective telephone manner is your single most powerful business tool. It’s your chance to grow your business by establishing loyal customers, because they had a positive, powerful experience on the phone.The Telephone Skills eReport is a concise overview of the most essential components of an effective telephone manner. You'll be able to read the report quickly, and apply your newly learned telephone skills right away — immediately leading to increased success for your career and your company.Topics covered include: Creating a powerful first impression when you answer the phone; Maintaining a positive attitude while on the phone; Avoiding the most common telephone mistakes; Creating and sustaining the loyalty of your customers through the phone