Author Description

This six program DVD series is now available online! With a focus on critical thinking skills, such as how to properly respond to realistic but difficult workplace situations, and the soft skills such as communication and patient education, learners will seek to utilize this and the Delmar's Skill and Procedures DVD series and eVideos to ensure that they are covering the "procedural/show me" approach and the "critical thinking/analytical" approach to working as a medical assistant in the medical office.