Author Description

The aim of this book is to introduce business supportive quality management systems as a whole and to further scrutinize main additions and changes of the new quality management system standard ISO 9001:2015, regarding benefits or adverse effects for implementation. The revised standard was published in autumn 2015 by ISO (International Organisation for Standardization) and already a few companies worldwide have been certified to it. Although there are organisations which have utilized the standard so far, the public knowledge about the revised version is still insufficient and not very detailed.