Author Description

Report written by Murray Petrie, Principle of the Economics and Strategy Group, documenting the last six years of departmental transformation in Income Support. Contents: 1. Introduction 2. Public sector management reform 3. DSW, the 1992 restructuring, and the creation of the income support service 4. 1992-94: the initial transformation 5. 1994-96: transition period 6. 1996-98: the second phase of transformation 7. Voluntary sector views of income support 8. Concluding comments: critical factors in transformation.