Krajewski and Ritzman balance the presentation of both corporate strategy and analytical tools by presenting decision-making within the context of a firm's competitive priorities.*Quantitative tools are grouped into nine different chapter supplements to allow instructor flexibility in covering and applying these tools*The 5th edition features two new chapters on supply-chain management and the management of technology - two very hot topics in POM*Extensive real-world examples demonstrate how manufacturing and service organisations meet operations challenges*The new edition includes a cross-functional perspective. Each chapter opens with a new feature,' Across the Disciplines, that demonstrates how operations is linked to other functional areas. Various chapters link operations with information technology, marketing strategy, finance issues, and human resource management*The 5th Edition has a strong technology focus with new Internet exercises, expanded PowerPoint slides, two technology and service videos, and new problem-solving software