Author Description

Six Sigma: a methodology for improvement - Redice defects, cut costs - Set business metrics - Use statistics - Focus on results - Choose projects carefully - Plan implementation - Plot the project - Measure smart - Understand the process - Test solutions - Monitor and maintain - Open up, narrow down - Discover patterns - Study correlations - Map the process - Focus on functions - Test the systems - Make the fix last - Identify vital few causes - Check hypotheses - Know the risks - Correct any problems - Plan for control - Sustain the gain.