Author Description

This is a quick reference guide to all the major quality tools, techniques and concepts relevant to service and manufacturing. Exceptional value, the book is written in a no-woffle, snappy style, relevant to all in any organization requiring basic instruction, reminding and inspiration. This edition is the latest in a series beginning with 34 for Quality and progressing through Quality 50 and Quality 60. This edition includes new sections on Six Sigma, ISO 900:2000 and service quality. Virtually every section of Quality 60 has been updated and 15 additional topics added. Former editions received literally scores of unsolicited commendations. Well-thumbed copies were to be found in the briefcases of consultants, managers and team leaders and was widely prescribed at universities for courses in quality and general management.