Author Description

This book bridges the gap between a highly quantitative analysis of a process that requires extensive training (i.e., Six Sigma certification) and a more simplified approach that can be used and understood by the masses (i.e., Lean thinking). We introduce the familiar healthcare protocol for patient care and safety, the Assess, Diagnosis, Treat, and Prevent (ADTP) model to be considered as an improvement methodology. This will assist those in your facility to better understand how Lean and Six Sigma can be successfully deployed. (NOTE: Please see The Practical Lean Six Sigma Pocket Guide for Healthcare (smaller, 3.5 in. x 5.5 in.) for the same tools, concepts, etc. arranged in the D-M-A-I-C model for less than 10 dollars!) The goal of this book is to make the methods and tools of Lean and Six Sigma accessible to more people and provide a common sense or practical approach to problem solving and continuous improvement. This book is intended to be used by Sigma Belt Levels, Lean Senseis (i.e., teachers), Continuous Improvement Specialists, front-line managers, and supervisors of departments and work groups, and improvement team members in their efforts to improve the patient care experience while reducing waste and variation in all types of healthcare processes. The Lean Six Sigma tools and concepts are presented relative to the A3 road map to provide a definitive how-to guide to problem solving and continuous improvement (Kaizen) initiatives.<br/>The examples contained in this book are from a wide range of hospitals, clinics, and physician group practices, and will assist team members to fully understand the tool s usage and purpose.<br/>Throughout this book, the different improvement methodologies that organizations may already be using to meet the Joint Commission requirements are recognized and mentioned. We acknowledge that all have their benefits. It is important to select the one that fits the organization and will be widely used. The methodology should be easy