Author Description

In the race to win, there is no finish line. Competitive advantage can rarely be sustained over long periods of time. The world is becoming ever faster and constant change is essential to success. Customers always demand more. Lean Six Sigma is a valuable instrument that can be used to imbed the philosophy of continuous improvement deeply within your organisation. Lean Six Sigma creates a virtuous cycle where the benefits obtained for management, customers, suppliers and staff stimulate successive phases of further change. The philosophy of Lean Six Sigma produces real results by harnessing the talent of staff, reducing waste and creating new sources of value. Non value-adding activities are eliminated giving more meaning to people's work and freeing up resources to innovate new sources of value for customers. Robert Potter has over 20 years of experience in leading major change programmes within companies, both large and small. This book is a valuable introductory guide to the key concepts behind the philosophy, and just as importantly, the major dos and don'ts of implementing Lean Six Sigma in your organisation. Seán KeatingCEO, Vilicom