Author Description

Preface and Acknowledgments p. vii Introduction: The Making of Effective Public Servants p. ix 1 Elmer Boyd Staats and the Pursuit of Good Government Kathe Callahan p. 3 2 Leadership and the Transformation of a Major Institution: Charles Rossotti and the Internal Revenue Service Hal G. Rainey and James R. Thompson p. 14 3 Leadership with an Enduring Impact: The Legacy of Chief Burtell Jefferson of the Metropolitan Police Department of Washington, D.C. Brian N. Williams and J. Edward Kellough p. 26 4 Qualified to Learn the Job: Donna Shalala Beryl A. Radin p. 40 5 William Robertson: Exemplar of Politics and Public Management Rightly Understood Terry L. Cooper and Thomas A. Bryer p. 48 6 Lillian Borrone: Weaving a Web to Revitalize Port Commerce in New York and New Jersey Hindy Lauer Schachter p. 59 7 Leadership and Change at NASA: Sean O'Keefe as Administrator W. Henry Lambright p. 68 8 George Tenet and the Last Great Days of the CIA Richard D. White, Jr. p. 82 9 Colleen Jollie, State Tribal Liaison: A Story of Transformational Change Cheryl Simrell King and Megan Beeby p. 92 10 Being There Matters-Redefining the Model Public Servant: Viola O. Baskerville in Profile Janet R. Hutchinson and Deirdre M. Condit p. 104 11 Managing the "New Normalcy" with Values-Based Leadership: Lessons from Admiral James Loy Heather Getha-Taylor p. 116 12 Nancy Alfaro as an Exemplary Collaborative Public Manager: How Customer Service Was Aligned with Customer Needs Katherine C. Naff p. 125 13 Chrik Poortman: A World Bank Professional Xu Yi-chong and Patrick Weller p. 134 14 The Pracademic and the Fed: The Leadership of Chairman Benjamin Bernanke Anne M. Khademian p. 147 15 Bill Gibson and the Art of Leading Across Boundaries Ricardo S. Morse p. 160 16 Prosecuting Nazi Collaborators and Terrorists: Eli Rosenbaum and Managing the Office of Special Investigations Jerome S. Legge, Jr. p. 173 Conclusion: What Are the Ingredients of Effective Performance Among Public Servants? p. 187 About the