Excellence in Business Communication, 9e, delivers an abundance of the most realistic model documents and tools so your students can learn by example.Achieving Success Through Effective Business Communication; Mastering Team and Interpersonal Skills; Communicating in a World of Diversity; Planning Business Messages; Writing Business Messages; Completing Business Messages; Crafting Messages for Electronic Media; Writing Routine and Positive Business Messages; Writing Negative Messages; Writing Persuasive Messages; Planning Reports and Proposals; Writing Reports and Proposals; Completing Reports and Proposals; Developing Oral Presentations; Building Careers and Writing Résumés; Applying and Interviewing for EmploymentWith its helpful appendices and a “Handbook of Grammar, Mechanics, and Usage,” this a must-have desk reference for anyone responsible for writing business letters, emails, memos, and reports.