Author Description

This paper examines whether investment in information & communications technologies (ICT), combined with organizational changes & worker skills, contributes to better performance in Canadian firms. It first presents a review of the literature on the relationship between ICT, organizational changes, and firm performance. It then uses a comprehensive establishment-level micro data set, the Statistics Canada 1999 Workplace & Employee Survey, to empirically assess that relationship. It studies the interactions between ICT use, organizational changes in the areas of production practices, human resource management practices, and service- or product-related practices and human capital as drivers of better firm performance in the knowledge-based economy. The paper extends previous studies to include firms in both the manufacturing & service sectors.