Written to celebrate the 30th anniversary of CEDR's emergence as the world's leading independent disputes consultancy, this book throws fresh light on the personal motivations and strategy behind a unique example of disruptive innovation in the legal system, while sharing their professional insight into how we can achieve better conflict management in our personal and professional lives. The authors first chart the personal and organisational drivers behind the success of CEDR in the UK and internationally, drawing out important insights for other innovators and campaigners for change to a traditional system. The main part of the book then draws on this 30 year experience to highlight key insights into how the mediation process, and other independent conflict intervention techniques, deliver results; how they can be made to work most effectively; how to adapt these skills and systems for old and new dispute contexts; and challenges for the future of better conflict management. It also has tips to help readers analyse their own experiences in conflict and dispute resolution so that they can learn from the insights of leading practitioners, while becoming familiar with a fascinating and unique lifetime's professional practice, and the diverse experiences of a leading independent institution in the field.