Based on the authors collective teaching experience of over five decades, the book reinforces the importance and relevance of marketing research through continually reminding students of its applications in the real world. In the new edition of the book, the authors have further incorporated the impact of the Internet and the latest advances in information technology on doing and using marketing research. The coverage is aimed at benefiting both potential research users as well as those who wish to consider marketing research as a career. Part 1: Introduction to Marketing Research1. The Nature and Scope of Marketing Research2. The Marketing Research Process3. Types of Marketing ResearchPart 2: Data Collection: Types and Methods4. Secondary Data5. Using Geographic Information Systems for Marketing Research6. Primary Data Collection7. Qualitative Research8. Experimentation in Marketing ResearchPart 3: Data Collection: Measurement Instruments and Sampling9. Measurement and Scaling10. Questionnaire Design11. Sampling FoundationsPart 4: Data Analysis12. Quality Control and Initial Analysis of Data13. Hypothesis Training14. Examining Associations: Correlation and Regression15. Overview of Other Multivariate TechniquesPart 5: Communicating with Research Users16. Presenting Research Results